Refund policy

Your rights under Australian Consumer Law
Our products come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have goods repaired or replaced if they fail to be of acceptable quality and the failure does not amount to a major failure.

Faulty, damaged or wrong items
If your ride-on arrives damaged, faulty or is not what you ordered, contact us within 7 days of delivery with your order number and a few photos or a short video of the problem. We will arrange a free replacement part, a replacement car or a refund. Please keep the original box until the car is confirmed working.

12-month warranty
Ride-on cars are covered for 12 months from delivery against manufacturing faults (motors, battery, gearbox, electrics and remote). Wear and tear, water damage, overloading beyond the maximum rider weight and damage from misuse are not covered. Warranty claims are usually fixed by posting a replacement part.

No change-of-mind returns
Each car is personalised and shipped to order, so we don't accept returns or give refunds if you simply change your mind or order the wrong model. Please check the size, age and weight details before ordering, and contact us first if you have any questions. This doesn't affect your rights under the Australian Consumer Law above.

Refunds
Approved refunds for faulty, damaged or wrong items are made to your original payment method within 5 business days of us approving the claim.

Name plates
Plates are printed exactly as entered at checkout, so please double-check spelling. If we make an error on your plate, we will remake it free of charge.

How to contact us
Use the Contact page on our website and include your order number. We reply within 1 business day.